Loading ...

Instructor Name

Super admin


Project Management


0 (0 Rating)

Course Requirements

Who Should Attend

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Course Description


ITIL is a method of IT service management that provides a thorough set of IT best practices drawn from years of experience in both the public and private sector. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on the current ITIL Edition.

Start your ITIL Certification process with the ITIL Foundations course.

Inclass Academy LLC is (not) accredited by a US Department of Education recognized accrediting body

Course Outcomes

Lesson 1: 

Introduction to key ITIL concepts
IT as a Service
Introduction to processes and process management The Service Lifecycle approach

Lesson 2: Service Strategy

Purpose, goal, objectives & Scope Value Creation through Services Assets – Resources and Capabilities Service Strategy – Main activities Service Strategy processes

Service Portfolio management Demand management Financial management

Lesson 3: Service Design

Purpose, goal, objectives & Scope Service Design processes
The 4 P’s
Service Design aspects

Service Catalog Management Service Level Management Capacity Management

Availability Management
IT Service Continuity Management Service Portfolio
Information Security Management Supplier management

Lesson 4: Service Transition

Purpose, goal, objectives & Scope
Service Transition value to the business Technology and architecture in Service Transition Service Transition Processes
Change Management
The 7 R’s of Change Management
Service Asset and Configuration Management Release and Deployment Management Knowledge Management

Lesson 5: Service Operation

Purpose, goal, objectives & scope Service Operation definitions The Service Desk
Technical Management Application Management

IT Operations Management Service Operations Processes Event Management
Request Fulfillment

Problem Management Access Management

Lesson 6: Continual Service Improvement

Purpose, goal, objectives & scope
Models and Processes
The Deming Cycle
Measurement and metrics
Continual Service Improvement activities Risk management

Continual Service Improvement interfaces Interface with Service Level Management

Lesson 7: Exam Preparation

Sample Exams Feedback Recap

LEAN Six Sigma Green Belt
The accelerated Lean Six Sigma Green Belt program and methodology

allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs.

Lesson 1: 
Lean Six Sigma Introduction

Introduction to Lean Six Sigma
Overview Lean Six Sigma Principles & Terminology
Roles and Responsibilities in a Lean Six Sigma Organization Value Stream Maps
7 Wastes
Project Selection

Lesson 2: Define Phase

Voice of Customer
Project Charter
Process Mapping (high level and detailed mapping)

Lesson 3: Measure Phase

Selecting Measures: Y=(f)x Data Collection Planning Baseline Data Collection Basic Statistics

Lesson 4: Analyze Phase

Process Analysis (Non-Value Add vs. Value Add) Graphical Analysis
Determining Root Cause

Lesson 5: Improve Phase

Lean Solution Concepts: Standard Work, Batch Size Reduction, Work Cells, Kanban, Pull Systems and Kaizen Events Brainstorming Solutions to Address Root Cause
Solution Selection, Pilot and Implementation

Improvement Data Capture Lesson 6: Control Phase

Monitoring, Revision and Response Plans Mistake Proofing and Visual Management Replication

Lesson 7: Green Belt Test

Course Curriculum



Super admin


Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

0 Rating
0 Reviews
0 Students
19 Courses

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Student Feedback

ITIL Certification


Course Rating

No Review found

Sign In or Sign Up as student to post a review


Shopping Cart